Terms and Conditions for purchasing
Terms and Conditions
My terms and conditions are set out below. I value providing a personal service and understand what an important purchase your artwork will be. If you have any queries about purchasing an original or a print, or are unsure how the terms and conditions may apply to your order, please don’t hesitate to contact me.
Delivery and shipping
Delivery is usually by PostNL within the Netherlands and UPS, TNT or DHL for international shippings. Your order is usually dispatched within 5 working days. But it may take up to 2 weeks to arrive at your address. Note that international customs charges are the buyers responsibility.
If you see any damage when your package is being delivered, you can either refuse the shipment as [damaged – return to sender] or you can have the delivery company mark the tracking as [received damaged, subject to further inspection]. Please file the claim immediately! You also must keep all boxes and packing material. When you call you will need the tracking number off your box, a description of the damage and its value). Make photo’s of the damages package and send them to me with the info of your actions on it.
Returns and cancellations
If you wish to return items purchased from Anna Tien Design they must be returned within 7 days of receipt for a refund. Items must be in their original state. You are responsible for ensuring the item is returned to Anna Tien Design in it’s original state and without any damage. Delivery charges are not refunded. Anna Tien Design will refund the cost of the item in full, however, please note that if you paid for the item using PayPal, PayPal may charge you for return of funds and any charge incurred is no covered by Anna Tien Design.
In the unlikely event there is an issue with the quality of the product or it is not the product ordered, Anna Tien Design will endeavor to resolve the situation to your satisfaction as quickly as possible. Please contact her to explain your specific queries and agree a course of action.
This website does not collect any personal information other than that entered by those purchasing products. Any information provided to purchase a product is solely used for that purpose and is not disclosed to any third party. Credit card details are only retained as required by the processing company to demonstrate approval for the transaction was provided by clients.